Privacy Policy

Introduction

StorageCore ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our self-storage management software platform and related services.

Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, company information, and billing details
• Business Data: Facility information, tenant records, payment data, and operational metrics
• Communications: Messages sent through our platform, support requests, and feedback
• Marketing Preferences: Newsletter subscriptions and communication preferences

Information We Collect Automatically

• Usage Data: How you interact with our platform, features used, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and system performance metrics
• Cookies: We use cookies and similar technologies to enhance your experience

How We Use Your Information

We use the information we collect to:

• Provide and maintain our software platform and services
• Process payments and manage billing
• Provide customer support and respond to inquiries
• Send important updates about your account and our services
• Improve our platform based on usage patterns and feedback
• Ensure platform security and prevent fraud
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

Service Providers

We may share information with trusted third-party service providers who help us operate our business, including:

• Cloud hosting and data storage providers
• Payment processors and financial institutions
• Customer support and communication tools
• Analytics and monitoring services

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest using AES-256
• Secure data centers with physical and logical access controls
• Regular security audits and penetration testing
• Employee training on data protection and security practices
• SOC 2 Type II compliance and monitoring

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Account data is typically retained for the duration of your subscription plus 7 years for financial records. You may request deletion of your data subject to legal and contractual requirements.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to certain limitations)
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Cookies: Control cookie preferences through your browser settings

International Data Transfers

StorageCore is based in the United States. If you are located outside the US, your information will be transferred to and processed in the US. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights mentioned above. Our legal basis for processing your information includes contract performance, legitimate interests, and your consent where applicable.

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login credentials and preferences
• Analyze platform usage and performance
• Provide personalized experiences
• Prevent fraud and enhance security

You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

Third-Party Links

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@storagecore.io
• Phone: (555) 123-4567
• Mail: StorageCore Privacy Team, 123 Storage Street, San Francisco, CA 94105